Huntington Transcription Services has made a name for itself with a reputation for using technology to manage the transcription process efficiently. Huntington’s state of the art interactive voice response system allows customers to dictate directly into the telephone. Transcriptionists can retrieve the calls through special phones that allow them to start, stop and replay the recordings. Once transcribed, the documents are managed using Huntington Transcriptions proprietary Automated Information Management System (AIMS). AIMS tracks the document and provides Huntington’s management with detailed statistics for tracking workflow.

Huntington Transcription Services faced a challenge with transferring the completed documents back to their customers. Without a standardized solution, Huntington was being forced to manage multiple transfer mechanisms including email, FTP, PCAnywhere, and even Microsoft dial-up networking. However, none of these processes were easy to use and more importantly, did not offer the security required by the HIPAA and HCFA regulations regarding the transmission of medical records.

Hilgraeve’s DropChute Enterprise offered Huntington a powerful, secure and easy to use transfer system that could transfer the completed documents over the Internet with security that meets the HIPAA and HCFA regulations. Now completed documents are moved from the AIMS system to DropChute Enterprise which creates a secure connection with the customer’s PC. Once this connection is made, DropChute automatically compresses and encrypts the file with up to 128-bit encryption. The file is transferred directly to the customer’s PC, where a copy of DropChute Pro decrypts and uncompresses the file, again without any user intervention. They have eliminated the costs involved with maintaining so many transfer systems, and have improved customer satisfaction at the same time. Huntington is so convinced of the benefits of using DropChute for document transfer, that they purchase and maintain a copy of DropChute Pro for each of their customers.