Before contacting our Technical Support, please register your software and have the following information available:

• The version and serial number of the Hilgraeve software that requires support.
• The version number of the operating system you are using.
• The type and model of computer that you are using, including processor, amount of installed memory, monitor and video card.
• The type of connection you are using, whether modem, shared port, TCP/IP, or direct cable connection.
• The type and brand of modem you are using, as well as any custom settings you've specified.

You can use the following methods to contact a Hilgraeve Technical Support consultant: