Hilgraeve: Customer Support Center: Submit a Support Request

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Submit a Support Request

Thank you for visiting Hilgraeve's support request page. If you own a copy of any of Hilgraeve's commercial software and have a technical question, please locate your serial number and fill out the form on this page. Our products display their serial number in the Help About box and on the banner screen.

If you experience any difficulties with this form, (or if you are not using a forms-capable browser) you may email your response to this form to: support@softwaretheory.net.

For questions regarding unpurchased versions of HyperTerminal and
HyperTerminal Private Edition, please check out our online discussion
groups and our FAQs.

Product Name:
Serial Number:
Lot Number:
Operating System:
Customer Name:
Organization:
Address1:
Address2:
City:
State/Province:
Zip/Postal Code:
Country:
Phone:
E-mail:

Please give us as much detail as you can regarding problems you may have experienced with our software. Please include any information that you feel may be helpful in our attempts to recreate the problem you've described.

If you need to send file attachments, code from scripts or a very lengthy detailed email, you may want to send your problem report directly to support@softwaretheory.net.

Questions:

Thank you for your time and your support of Hilgraeve products.